Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions: For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sumikrafts, 154, 1st Floor, Gali 9A, Ashok Vihar Phase 3 extension Gurugram-122001.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You’re Order Cancellation Rights:
Cancellation Period before dispatch: You may request to cancel your order 24 hrs before dispatch.
Order Return: You can return your purchased order within 7 days from the date of delivery of product. During this period, we are happy to accommodate cancellation/return requests and process refunds in accordance with our refund policy.
Adherence to Policy: Once the cancellation/return period within 7 days has elapsed, Sumikrafts will not entertain further cancellation/return requests for the order. We believe in adhering to our refund and return policy to maintain consistency and fairness for all customers.
Value of Every Customer: We highly value every customer and strive to provide exceptional service at all times. However, we must uphold our cancellation policy to ensure efficient order processing and inventory management.
Condition for Return: In order for the Goods to be eligible for a return, please make sure that:
You have to formally place your return request within 7 days from the date of delivery of product.
The return request can be made via WhatsApp or email: sumikrafts@gmail.com
The Goods are unused/not tempered within the original packaging.
Returning Goods: We will arrange return shipment of the product- the cost of return will be Rs 195/-borne by you (customer/Buyer)
The following Goods cannot be returned:
The supply of Goods made to your specifications or clearly customized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
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Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sumikrafts@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your ret
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Refund Disclaimer:
At Sumikrafts, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to request a refund. We would like to outline our refund policy and bring to your attention certain factors that may impact the processing time of refunds.
Processing Time: Upon approval of your refund request, please allow for a processing period of 3 to 5 business days, before the refunded amount is credited back to your original payment method. While we endeavour to process refunds promptly, please note that the processing time may vary depending on various factors, including but not limited to banking procedures and transaction processing by payment gateways.
Bank Holidays and Unforeseen Issues: Please be aware that delays in the processing of refunds may occur due to bank holidays or unforeseen issues beyond our control. These factors may impact the operational schedule of banking institutions and payment processors, leading to delays in the crediting of refunded amounts.
Limitation of Liability: Sumikrafts shall not be held liable for any delays in the refund process attributable to bank holidays, technical glitches, or any unforeseen circumstances beyond our control. We kindly request your understanding and patience during such instances.
Communication: We are committed to maintaining transparent communication throughout the refund process. If you have any inquiries or concerns regarding the status of your refund, please feel free to reach out to our customer support team for assistance.
Please note that this disclaimer is subject to our overarching terms and conditions, and by engaging in transactions with Sumikrafts, you acknowledge and accept the terms outlined herein.
We appreciate your understanding and continued support.
